Customer Experience & Service in Hospitality

TRAINING PROGRAM

Customer Experience & Service in Hospitality

Partial HRDA Subsidy

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Trainers:

Dr. Paris Cleanthous

Academic and Scientific Lead of EEC, Vice Dean of CIIM Business School, Associate Professor of Strategy and Marketing

Training Description:

📘 Overview:
This training program focuses on enhancing guest experiences in the hotel industry by improving customer service skills, understanding guest expectations, and creating memorable stays. It covers key concepts such as customer journey mapping, relationship management, CRM tools, and handling service challenges.

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If you are a UoL or CIIM Alumni you are eligible for a substantial discount

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